Position Overview

Ultimate Staffing Services is seeking a dedicated and knowledgeable International Customer Service Representative to join the team in Mountain View, California. This position is a vital part of the Global Customer Care Group and reports to the Supervisor of Customer Service. The role focuses on providing exceptional administrative support to international and domestic sales managers and distributors. The successful candidate will help facilitate smooth operations by maintaining accurate records and ensuring compliance with company policies and regulations.

Responsibilities

• Order Management and Shipments: Handle and execute domestic and international orders and shipments, including completion of pertinent documentation such as commercial invoices and letters of credit. Track shipments and update records of end-users.
• Reporting and Analysis: Prepare required reports and analyses of sales order data and sales forecasts for management review.
• Customer Communication: Review and prepare correspondence to international distributors and customers, respond to inquiries, send quotations, and provide product literature.
• Compliance: Adhere to company-wide policies, U.S. Export Administration Regulations, and ISO procedures, including SOX regulations.
• Audit Support: Collaborate with auditors for revenue recognition by providing all necessary details.
• Ensure that all customer interactions align with the company's standards and policies.
• Maintain a professional and supportive attitude when addressing customer inquiries and concerns.

Qualifications

• Education: Bachelor's degree in business administration with an emphasis on international business or equivalent, or at least five years of experience in sales or administrative functions related to working in an international arena.
• Personal Qualities: Initiative to locate answers to inquiries in a relatively unstructured environment. Must be a team player with the ability to work independently and shoulder responsibility.
• Technical Skills: Proficiency in Microsoft Excel and Word is required.
• Preferred Qualifications: Knowledge of Business Central ERP System and foreign language skills.

Required Work Hours

Monday - Friday, 1st shift.

Benefits

The position offers a competitive salary range from $31 to $36 per hour.

Additional Details

This job description is subject to change and may be updated as business needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.